A: Access is granted via a qualified electronic signature at https://my.his.bg/login or on the eZdrave mobile application.
A: The eZdrave app can be paired with your electronic health record as follows:
If you have a qualified electronic signature (QES), log into my.his.bg on a computer, identifying yourself with your QES. From the menu, select Profile, Device Management, and Add New Device. A security QR code will appear on the screen. When ready, press the scan button in the app and point your phone's camera at the computer screen.
If you do not have an electronic signature, you can pair your health record with the eZdrave app by visiting an office of the Regional Health Inspection (RHI), National Health Insurance Fund (NHIF), or Information Services. Be sure to bring an ID. An authorized employee will generate a one-time security QR code for you to scan to pair your health record.
If you have a cloud signature installed on your mobile device, you can pair your health record with eZdrave directly through the mobile device by following the registration instructions.
A: Access to children's electronic health records is provided after the parent logs into their own record and selects their child's name from the drop-down menu in the upper right corner of the screen, where their initials are displayed.
A: Possible reasons for this error could be:
• The certificate is not correctly installed in the browser;
• The browser has not been restarted after the device was turned on (if you insert the certificate after opening the browser, it will not be accessible, and you need to close and restart the browser);
• The certificate has not been selected or the wrong one was selected.
A: Medical and non-medical specialists in healthcare facilities are required to create an electronic health record in the National Health Information System (NHIS), regardless of the health insurance status of citizens and the source of funding for the respective activity. This is stated in Article 28g, paragraphs 3a and 3b of the Health Act. You can remind the medical specialists who forgot to record the data about the services provided to you.
A: GP information is not entered/changed by the patient, but only by a medical specialist. The information in the electronic health record is updated automatically after the doctor submits the information. The information about the general practitioner is provided by National Health Insurance Fund (NHIF). You can check your GP here.
A: Given the sensitivity of the data contained in the electronic health record, the electronic identification used to access it must be sufficiently secure according to the Horizontal e-Authentication System, as part of the Unified Model for Requesting, Paying, and Providing Electronic Services (EAS), developed and maintained by the State Agency for Electronic Government. According to the system, username and password, PIC from the NRA, PIC from the NSSI, and NHIF ID provide a 'low' level of assurance according to the requirements of Regulation No. 910/2014, namely a limited degree of reliability of the claimed or asserted identity of a person.
A: Requirement to provide a paper preventative health card at the beginning of the school year is being removed, as all information will now be available electronically.
A: Information is stored centrally and will be accessible to the new general practitioner and the medical professional at the respective school/ kindergarten.
A: Data from completed examination will be available in National Health Information System, which is fully sufficient. A repeat visit is not necessary.
A: Access is granted only to medical professionals working in school health offices. A verification will be performed to ensure they are registered in the Ministry of Education and Science system. They will access the system using a qualified electronic signature.
A: Parents do not have access to the system used by medical professionals in school health offices. Full access to the electronic health records of children under 18 can be obtained via the mobile app eZdrave.
A: Medical professionals in health offices at schools and kindergartens will only have access to information related to registered children/students at the educational institution where they work. They will be able to see the child’s full name and national ID number (EGN), as well as data entered from the preventive examination - height, weight, body mass index, chest circumference, allergies, immunizations, and contact details for the child’s general practitioner and parent(s). Only medical professionals in health offices have access to this system; teachers and school principals do not.
A: The system will indicate the absence of such an examination. Parents will be informed of the need to conduct it and should contact the child’s general practitioner if any information is missing. Only the GP can make corrections and update the data.
A: Yes, preventive examinations must be conducted annually. This ensures that data on child’s health and physical development are up to date. However, you do not need to wait until September to take your child to the GP.
A: No. The electronic entry and storage of data is free and part of the child’s preventive examination.
A: You don’t need to do anything. Data from preventive examinations, based on which paper card was issued, is also available in electronic health card system.
A: Starting this school year, medical clearance notes will also no longer be required in paper form. It’s worth noting that since 2023, medical excuse notes for absences have also been issued electronically.
A: Medical notes issued for clinically healthy children are not sent to the Ministry of Education and are not intended for excusing absences. Currently, a medical note can be issued up to ten days retroactively. When issued by a doctor, the note remains in the doctor’s software for two hours to allow for corrections in case of an error, and then it is sent to the Ministry of Education. If you do not see the note for excusing absences of a sick child by the next day after its issuance, you can write to support@his.bg to request a check.
A: In eZdrave app, you will see data about TEMC decision such as validity and diagnosis, but you will not be able to download or view it as a PDF document. If you wish to do so, you need to visit the website of the Electronic System “Medical Expertise”.
A: There is still no electronic implementation for this type of note, and it should be issued on paper because it is intended for exemption from sports activities, not for excusing absences from the class itself. If you have an issued electronic note, it is for excusing absences and will excuse all absences during the period submitted by the doctor.